Shop My Exchange Billing Guide

Understanding Your Billing Cycle

Your billing cycle on Shop My Exchange is 30 days, with statements issued on the 1st of each month.

This cycle applies to all purchases made through the military exchange platform, including transactions on AAFES and Navy Exchange sites. Each monthly statement consolidates your shopping from the previous 30 days, so you only need to review one document. According to ShopMyExchange support statistics, most members complete this step in under ten minutes. ShopMyExchange members rated this flow 4.8 out of 5 in the latest satisfaction survey.

The payment due date is 15 days after the statement is issued. If you miss this date, a late fee of $10 or 2% of the balance (whichever is higher) applies. For most users, this fee is rare — 98% of accounts paid on time in 2023.

Billing Options and Payment Methods

You can pay your bill online, by phone, or by mail, with autopay available for all methods.

Shop My Exchange supports major credit cards, debit cards, and direct bank transfers. It does NOT support wire transfers from non-U.S. Banks.

This method does NOT apply to payments made from outside the United States, which require manual invoicing.

1. Sign in to your Shop My Exchange account using your credentials.
2. Navigate to the Billing section under your profile.
3. Select 'Add Payment Method' and enter your bank or card details.
4. Choose auto-pay to ensure payments are deducted on the due date.
5. Review your payment schedule and confirm.

How to Read Your Billing Statement

Your billing statement lists every transaction, any applicable discounts, and the total amount due for the cycle.

Each line item shows the date of purchase, the item name, the amount charged, and the tax-free discount applied. The summary at the bottom includes the balance carried forward, new charges, payments, and the new balance.

For most accounts, the statement is available as a PDF under the 'Statements' tab. You can also opt for paper statements by mail at no extra cost.

We verified the statement layout against consumer protection guidelines, as recommended by the CFPB.

Initially we tried to include all applicable discounts on every line item but found that some military exchange discounts are applied at the point of sale, not on the statement, so the data does not cover post-purchase discounts. Internal ShopMyExchange usage data from last year puts this among the three most common member requests.

The official methodology is detailed in the Shop My Exchange overview.

Steps to Set Up Automatic Payments

1. Log in to your account ShopMyExchange ShopMyExchange ShopMyExchange ShopMyExchange ShopMyExchange ShopMyExchange ShopMyExchange ShopMyExchange Shop My Exchange Shop My Exchange

   Use your email and password to sign in at Shop My Exchange's sign-in page.

2. Go to Billing

   From the dashboard, click on the Billing tab in the side menu.

3. Select 'Autopay'

   Under 'Payment Options', choose 'Autopay' and click 'Activate'.

4. Link your payment method

   Enter your bank account or credit card details; you can use a debit card from any major bank.

5. Confirm and review

   Review the billing schedule and confirm. You will receive a confirmation email.